Refund Policy

Last updated: February 26, 2026

1. Custom Item Policy

Because each portrait is custom-made, we generally do not accept returns for change of mind, incorrect photo choice, or preference after approval.

2. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with order details and photos. We will provide a replacement or refund when eligible.

3. Digital Downloads

Digital downloads are non-refundable after the file has been delivered, except where required by law.

4. Cancellations

Orders may be canceled before production starts. Once production begins, cancellation may no longer be possible.

5. Contact

For refund or replacement support, email paletteandpaw@gmail.com.